Warranty

Neomounts garantie

On Neomounts by Newstar mounting solutions is a warranty term applicable of 5 years

Warranty Repair: In the event that any Neomounts product becomes defective in material or workmanship during the warranty period, Neomounts will determine with you if the product defect is covered under warranty. Neomounts, at its own discretion, may replace or repair the product determined to be under warranty at a designated Neomounts location or at your location. The labor costs associated with the repair of the product may be the responsibility of Neomounts if determined to be under warranty.
You must receive pre-approval by Neomounts for the labor costs prior to repair or replacement of warranty products. You must contact Neomounts to obtain a Return Material Authorization (RMA) number. The RMA number must be optained by filling in the RMA request form online. Performance of any repair or replacement on product under warranty does not renew or extend the warranty period.

Non-Warranty Repair: You may return a product for repair that is not covered by warranty only if you have received a preapproved RMA number from Neomounts. Labor costs and freight charges associated with non-warranty repair will be the sole responsibility of the customer, reseller or installer. A repair fee, specific to the product, is charged for any product that is repaired outside of the warranty period. Repairs on products out of warranty also carry a 90-day warranty, effective the day that you receive the item after repair.


Dear visitor,

Newstar has changed its brand name to Neomounts. During the past 25 years our company has grown into a leading international specialist in mounting solutions for AV & IT hardware. In order to truly reflect our mission, specialization and focus, we decided to change our brand name. Our extensive assortment can now be found under the Neomounts brand name, still produced by Newstar of course.

Newstar has become Neomounts

Neomounts. It’s all in the name. We continuously strive to evolve in everything we do and the products we offer. Neomounts by Newstar offers an assortment of more than 500 high quality mounting products, following the latest trends in the AV and IT market. Our sole mission is that you experience the best viewing position, optimal working position and maximum comfort while using your device. 

Aside from the extensive assortment of mounting solutions Neomounts offers, the premium product range Neomounts Select and professional product range Neomounts Pro are available. Our premium product range, Neomounts Select, consists of a vast assortment of select products designed with an eye for every detail and using the highest quality materials. NeoMounts Pro offers a complete product range dedicated to professional mounting solutions. Neomounts Pro products are preferred by professionals to work with due to the reliability, high quality, ease of installation and value for money. 

Founded in 1996 and active in more than 30 countries worldwide, Neomounts products are available through an extensive network of resellers and distributors. We offer high quality products, smart design, ease of installation and value for money. A 5-year warranty is given on all products as standard. Our promise is to give you the best support possible, for your AV or IT device and for your business. 

Do not hesitate to contact us for anything you need. Our door is wide open and our team is ready to assist!